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The Guiding Principles of Guest Experiences, Part 1

What is a Guest Experience? A Guest Experience is an interaction between an organization and a Guest. It is a blend of an organization’s physical performance, the senses stimulated, and emotions...

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The Guiding Principles of Guest Experience, Part 3

How do you build great Guest Experiences? Great [Guest] Experiences are consistent, captivating, and memorable by design. To achieve this, organizations must seize and retain their Guests’ complete...

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What is Your Share of Your Guest’s Mind during a Guest Experience?

Beyond Philosophy has created some great ideas and tools for understanding customer experience in the corporate world. In their book Revolutionize Your Customer Experience by Colin Shaw, the concept of...

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The Power of Story in Guest Experience

Stories can be very engaging. We fill our lives with stories. When we tell our friends what happened on our vacation, what we say to our coworkers after the big meeting, talk about our kids’...

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What is Your Guest Experience Orientation?

We can’t solve problems by using the same kind of thinking we used when we created them.   – Albert Einstein Ongoing research by the customer experience group Beyond Philosophy has led to the...

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Are You Providing a Naive Orientation in Your Church’s Guest Experience?

Part 1 of a 4-part series exploring Beyond Philosophy’s Customer Experience Orientation, as applied to Guest Experiences in ChurchWorld.  Naïve Orientation – a church that focuses on itself to the...

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Are Your Church’s Guest Experiences Transactional in Nature?

Part 2 of a 4-part series exploring Beyond Philosophy’s Customer Experience Orientation, as applied to Guest Experiences in Church World  Transactional Orientation – a church that focuses primarily on...

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Have You Achieved Enlightenment in Your Church’s Guest Experience?

Part 3 of a 4-part series exploring Beyond Philosophy’s Customer Experience Orientation, as applied to Guest Experiences in Church World Enlightened Orientation – a church that has recognized the need...

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Are the Guest Experiences a “Natural” in Your Church?

Part 4 of a 4-part series exploring Beyond Philosophy’s Customer Experience Orientation, as applied to Guest Experiences in Church World Natural Orientation – a church where focus on the Guest is...

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Building Great Customer Experiences

What is the best customer experience you have ever had? All too often, none spring to mind! Why does it take so long to think of one? Because there are not that many of them. GsD Summer Term 1 Survey...

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The Guiding Principles of Guest Experiences, Part 2: Purpose

What is the purpose of Guest Experiences? While researching Customer Experience best practices a few months ago, I came across Beyond Philosophy, a company that helps organizations create deliberate,...

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What is Your Share of Your Guest’s Mind during a Guest Experience?

Beyond Philosophy has created some great ideas and tools for understanding customer experience in the corporate world. In their book Revolutionize Your Customer Experience by Colin Shaw, the concept of...

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